Question 1: I
have an X2 modem, will I get 56K connections?
Answer: You will need to upgrade to V.90.
Refer to your modem manufacturer for more information
on any upgrades available for your modem.
Question 2: I have a K56 Flex
modem and I am only
getting 42 Kbps. Why is it so slow?
Answer: The first being the quality of the modem itself. The
most common factors
that limit speeds are the phone lines; changes that your local phone
to your lines, line quality at your location or between yourself and the
location you are
calling, simple line noise, even the distance to your phone company's
These conditions can also prevent you from getting a connection above
33.6K. Also, due to
current FCC regulations saying that the amount of electrical power on
phone lines can not
exceed a certain limit, this limits the current maximum modem speed to 53K.
56K technology is so new, the industry average for connection rates using
is between 42 and 48 Kbps. There is nothing CVC Internet can do to
Contact your modem manufacturer for further assistance or more
Question 3: I have a 56K
modem and can't
connect above 33.6K, what's wrong?
Answer: See Questions1 and 2. Additional : There
are some local factors
that can cause this. If you have a line splitter on your phone jack to
allow more than
one device to use the same line (i.e. fax, another phone), that can cut
your connection rate
down. Also, in some situations where you have a second phone line. Some locations
have one copper pair leading into the building, requiring that the phone
equipment to split the signal to provide for 2 different phone numbers.
This renders your phone
lines incapable of supporting 56K modem speeds, and can hamper 33.6K
speeds as well.
There is no work around unless you give up the second line.
Question 4: I have a K56Flex
modem and can't connect above 33.6K,
and my modem has K56Flex version 1.0 and/or V.90, what's wrong?
Answer: See Question 2. 56K technology is not standardized
at this time
and is still being refined. There are different implementations
of the V.90 standard
that vendors are using, and it may be several months before all
compatibility issues are
resolved. CVC Internet can not guarantee complete compatibility with all
Consult your modem manufacturer for further assistance.
56K technology, in addition to the version
information, depends on the
customer going only through *one* analog to digital conversion on
way to CVC Internet. This is the case with most people. However,
through some channel banks, PBX's, etc., that have an additional analog to
conversion ("line side") will *NOT* work at 33.6 speeds. This is
true for 56K, X2,
and V.90. It is important to realize there is nothing that can be done
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