Dial-Up Networking Dialog Box Prompts for a Domain Name

CVC Internet Help Guide

Dial-Up Networking Dialog Box Prompts
for Domain Name

Symptoms:

When you attempt to establish a Dial-Up Networking connection with another Windows computer, you may receive a User Logon dialog box in which you are prompted for a user name, a password, and a domain name.

NOTE: In the Novell environment, the domain name prompt is replaced with a preferred server prompt.

When you click OK, you may receive the following message:

"The computer you have dialed in to has denied access because the username and/or password is invalid on the domain."

After receiving this message, the connection is terminated.

Cause:

The user name, password, domain name or preferred server name you are using is incorrect, or the password cache files have become damaged.

Resolution:

Most likely, with this error occurring, you will need to check your username and password. To do this:

Double click on My Computer
Double click on Control Panel
Double click on Internet Options
Click on Connections
Verify "Always Dial My Default Connection" is marked and CVC Internet is showing in the window.
Click on Settings (to the right hand side of the window)
At the bottom of the window, verify your username and re-enter your password. The Domain box should be blank.
Click OK.

Try connecting again. If you continue to get the same error message, contact the office at 884-5488 to verify your username and password or try the following:

Close all open programs
Restart the computer.

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