Help Guide

Windows Microsoft Explorer 
Configurations for CVC Internet, LLC

Please Note: These instructions are for users
who have experience setting up software programs.
 

If you notice a difference in setup windows, please take the general 
information listed below and apply them in the appropriate windows.

********************************************************************

DO NOT MAKE ANY OF THESE CHANGES, 
WITHOUT YOUR WINDOWS OPERATING SYSTEM CD/DISKS
(Disks are only needed in case you need to install a component in the Network)

*******************************************************************


- Step 1 - Dialup Networking -


1.) When you turn on your computer system, Windows will load a main screen (the desktop). On the main desktop, double-click on the My Computer icon.

2.) In the My Computer window, double-click on the Dial-up Networking icon
(sample window below).

My Computer Window - Double Click on Dial Up Networking


3.) In the Dial-Up Networking window, double-click on the Make New Connection icon
(sample window below).

Dial Up Networking Window - Double click on Make New Connection


4.) This will bring up a Make New Connection screen that contains two fields.
Insert the following information:

The name of the computer to dial is: CVC Internet


5.) The next screen will list the following fields, enter :

Enter your dial in number - 850-3904


6.) The next screen will indicate, you have successfully created a Dial-up Networking connection called CVC Internet. Down at the bottom of the screen, click on the Finish button (sample screen below).

.Finished Creating Dialer -  Click Finish to continue


7.) You should now have a CVC Internet icon (two computers with CVC Internet underneath) located in the Dial-up Networking window. Single-click on the CVC Internet icon (to make it highlighted), then go to the top of the Dial-up Networking window, click on the File menu and select PropertiesIn the Properties window, General screen, check the following screens:

a.) Area Code field enter: 541
b.) Telephone Number: should show your CVC Internet dial-in phone number.
     (make sure there is no 1 in front of the phone number).
c.) Country Code: should show United States of America (1)
d.) Use Country Code and Area Code: if you have this option
     make sure it is blank
.
e.) Click on the Configure button under the "Connect Using" section and lower the modem
     speed from 115200 to 57600

8.) In the Properties window, General screen, double-click on the Server Types button, or single click on the Server Types tab (option for Server Types will vary according to the version of Windows you are using, sample screen below).

Checking the Dial Properties


9.) In the Server Types screen, Advanced Options section, select only Enable Software Compression (if the other options are selected, click on the box to remove the check mark).

In the next section, Allowed Network Protocols, select only TCP/IP (if the other options are selected, click on the box to remove the check mark).

To continue setup, double-click on the TCP/IP Settings button, or click once on the TCP/IP Settings tab (option for TCP/IP Settings will vary according to the version of Windows you are using, sample screen below).

Server Types - Only mark Enable Software Compression and TCP/IP


10.) In the TCP/IP screen, select the following items:

Make sure these options are the ONLY items selected in this screen, then click OK

(sample screen below)

TCP/IP Settings


11.) Keep clicking on the OK button until you are back to the Dial-up Networking window. Your dialer is now set. For software programs that do not automatically put a CVC Internet dialer icon on the desktop, please refer to step 12, otherwise refer to step 13.

12.) (From step 11) In the Dial-up Networking window, right-click (once) on the CVC Internet icon and select Create Shortcut. This will bring up a screen stating: Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop instead? Click Yes. This will place the CVC Internet dialer icon on your desktop. To finish dialer setup, please continue to step 13.


13.) To make sure the Windows Networking is set correctly, follow these steps:

***** DO NOT MAKE ANY OF THESE CHANGES WITHOUT 
YOUR WINDOWS OPERATING SYSTEM CD/DISKS! ******
(Disks are only needed if you need to install a component in your Network)

On the desktop, double-click on My Computer. In the My Computer window, double-click on the Control Panel icon. In the Control Panel window, double-click on the Network icon.


In the Network window, Configuration screen, the following items must be installed.
(sample window below)

a.) Client for Microsoft Networks
b.) Dial-Up Adapter
c.) TCP/IP

If the above items are installed, go to step 17

14.) If Client for Microsoft Networks is not installed, go to step 19a.
15.) If Dial-Up Adapter is not installed, go to step 20a.
16.) If TCP/IP is not installed, go to step 21a.

Network Configurations


17.) Highlight the Dial-Up Adapter, click on Properties, then click on Bindings. 

18.) Make sure only TCP/IP is checked, uncheck any other Protocol listed,
then click OK.  This will take you back to the Network window, at the bottom of this window click on the OK button. 

Once you are back in the Control Panel window, click on the X at the top right-hand corner of the window (this close the window). And to get back to the desktop, click on the X at the top right-hand corner of the My Computer window. 

To finish the dialer setup, refer to Step 22.


Dial Up Adapter Properties - Bindings


19a.) Click on Add, highlight Client then click on Add again
(sample screen below).

Select Network Component Type

 

19b.) Highlight Microsoft (in the Manufacturers window), then Client for 
Microsoft Networks
(in the Network Clients window), and click OK 
(sample screen below).

Return to step 17.

Select Network Client


20a.) Click on Add, highlight Adapter and click on Add again
(sample screen below).

Select Nework Component Type

 

20b.) Highlight Microsoft (in the Manufacturers window), then 
highlight Dial-Up Adapter
(in the Network Adapters window), and click OK
(sample screen below).

Return to step 17.

Select Network Adapters


21a.) Click on Add, highlight Protocol and click on Add again
(sample screen below).

Select Network Component Type

 

21b.) Highlight Microsoft (in the Manufacturers window), then highlight TCP/IP 
(in the Network Protocols window), and click OK, then return to step 17.

Select Network Protocol


22.) To test your CVC Internet dialer for correct configurations, double-click on your CVC Internet icon (on your desktop). This will open an Connect To window. In this window, make sure your CVC Internet username is in the username box (@cvc.net should not be listed), then type the password in the password box (if the password is automatically listed, do not enter any information). At the bottom of the Connect To window, click on the Connect button. The next window to appear, will indicate the modem dialing into the server, then verifying the password and username. Once the connection is established, the connection speed and time will appear. 

Please Note: you will not be able to access the Internet, until the browser configurations are in place. To continue with the setup, click on the Disconnect button in the connection window, then refer to Browser/Mail configurations listed below. 


If you are unable to establish an Internet connection, recheck the dialer settings. Make sure your CVC Internet username and password are in lowercase (@cvc.net should not be listed). Next, make sure the Area Code is 541, and Dial-in Number reflects your CVC Internet Dial-in Number. If all of the information checks fine, and an Internet connection still can't be established, re-boot your computer (close all programs, shut off computer and monitor for at least 5 minutes). Once your system has been refreshed, try re-establishing an Internet connection.  If everything fails, check to see if your modem is configured correctly. If the modem is not configured, contact your computer distributor and/or computer repair shop to get your modem fixed. CVC Internet is only responsible for providing Internet access. If your equipment or programs are not working correctly, you will need to contact the appropriate people to fix the problems.  


Once your dialer is working correctly, Do Not Change Your Settings! This will only cause you unnecessary problems.


- Step 2 - Browser Configurations -


1.) On the desktop (computer's main screen), double-click on the My Computer icon.

2.) In the My Computer window, double click on the Control Panel icon.

3.) In the Control Panel window, double click the Internet icon.

4.) In the Internet Properties screen, select the General tab.

On the General tab screen, Home Page section, Address box: enter http://www.cvc.net.
At the bottom of the Internet Properties window, click on the Apply button.


(sample screen below)

Internet Properties - Home Page Setting


5.) Go to the top of the Internet Properties window, and click on the Connection tab.

6.) In the Connection screen, complete the following:

(sample screen below)

Internet Properties Connection Window


7.) Click on the Settings button (to the right hand side of the Dial-up and Virtual Private Network screen). In the Settings screen, enter the following items:

(sample screen below)

Internet Options Settings - Enter your CVC username and password


8.) In the Advanced screen unmark the following:

At the top of the Advanced screen, click OK.  In the Settings screen, click OK to return to the Connection window.  Click Apply at the bottom and then OK to return to the Control Panel.  Close the Control Panel (click on the "X" in the top right corner).

Advanced Settings - Unmark the disconnect options


- Step 3 - Mail Configurations -


1.) On the desktop (computer's main screen), click on the "Start" menu 
(at the bottom left-hand corner of the desktop screen), select "Outlook Express". 

2.) If a "Connection Wizard", or a "Connect To Window" appears, cancel it.

3.) Click on the "Tools" menu (at the top of the Outlook Express window),
and select "Accounts" (see sample screen below).

4.) In the "Internet Accounts" screen, click on the "Mail" tab.

5.) If you have a existing account listed in the "Mail/Account" window, and would like to remove this account before creating a new account, click once on the mailbox (shown underneath the Account menu), then click the Remove button. When a window appears, asking you if you want to remove the account, click Yes

Please Note: If there is no Account shown in the Mail (tab) window, or you wish to keep the current Account and create a new CVC mail account, skip this step and go to step #6.

6.) Next, click the "Add" button (on the right-hand side of the Internet Accounts window),
and select "Mail" (see sample window below).

Outlook Express Mail Tab - Add Your Account


7.) In the next window "Your Name", in the "Display" field, enter: your real name, then
click on the "Next" button (sample window below).

Enter Your Real Name

 


8.) In the next window "Internet E-mail Address", in the field "E-mail Address", enter: e-mail address (in lowercase, no spaces), then click on the "Next" button (sample window below).

Enter Your CVC Email Address


9.) In the next window "E-mail Server Names", complete the following (see sample window below):

Click on the Next button (on the bottom of the screen).

Mail Server Addresses - mail.cvc.net


10.) In the next screen, "Internet Mail Logon", enter the following (sample screen below):

Click on the "Next" button (at the bottom of the screen).

Internet Mail Logon - enter your CVC password in lowercase


11.) In the next window "Congratulations", click the "Finish" button (see sample screen below). 

Congratulations! Setup Complete


12.) In the "Internet Accounts" window, click once on the mail.cvc.net Account, then click on the "Properties" button (on the right-hand side menu).

In the "mail.cvc.net Properties" window, click on the "General" screen, and complete the following (see sample below):

 

Checking Your Mail Properties


13.) At the top of the" mail.cvc.net Properties" window, click on the "Servers" tab. 

In the "Servers" screen, "Server Information" section, complete the following (sample screen below):

In the next section "Incoming Mail Server", complete the following:

 

 


14.) In the "mail.cvc.net Properties" window, click on the "Connection" tab.

In the "Connection" screen, select the option "Always connect to this account using", then select "CVC Internet" (in the white field, underneath "Always connect to this account using"). 

Connection Window - Always Connect Using CVC Internet


15.) In the "mail.cvc.net Properties" window, click on the tab "Security".

In the "Security" screen, the only option that should be active, is the "Algorithm (3DES)".

(sample window below)

Mail Security Settings


16.) In the "mail.cvc.net Properties" window, click on the tab "Advanced".

In the "Advanced" screen, check the following options (see sample below):

In the section "Server Timeouts", move the arrow to: Long 5 minutes

In the section "Sending", Do Not select the option "Break apart messages larger than".

In the section "Delivery", Do Not select the option "Leave a copy of messages on server". 

Mail Properties Advanced -  Make sure to unmark "Leave Copy On Server"


17.) At the bottom of the "mail.cvc.net Properties" window, click on the "Apply" button, then click on the "OK" button. 


18.) In the "Internet Accounts" window, click on the "Close" button. 


19.) In the "Outlook Express" main window, click on the "File" menu (located at the top of the Outlook Express window), then select "Close"


Your Finished!  For more information on using e-mail or browsing the Internet, refer to the "Help" menu, 
located within the software program.


Microsoft Products
 - Software Technical Information - 

FAQ’s Online Database 
 http://support.microsoft.com/directory/

Phone:
1-425-635-7222 (Windows 98/2000) 

Phone:
1-425-635-7000 (Windows 95)

Phone: 
1-425-635-7123 (Internet Explorer)

Phone:  
1-425-637-9308 (Microsoft Programs)


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