CVC Internet Help Guide

Internet Connection Checklist

If you are having problems connecting or staying connected to the Internet?
The checklist below may help you pin point the problem.


  1. Check the configuration of the modem.

    If the modem does not attempt to dial, the configuration of the modem is not properly set. Check with the manufacturer that you purchased the computer from or with a computer repair shop.

  2. Check your phone line.

    For a modem to make a solid connection, it needs a clear phone line (no static or echo). U.S. West connects phone calls through different set of switch boxes, so the quality of each connection may vary. If you are having problems with your phone line, please contact your phone carrier.

  3. Check the phone line(s) inside your home or office.

    If you have two phone lines and are experiencing being knocked off or not making a connection, try switching the phone lines. Once you switch the phone lines, connect to the Internet. If you connect with no problems, the first line needs to be replaced. For users who have one phone, check to see how many other items are using the same phone line. Each additional item using the same phone line as your Internet connection, will cause unstable connections, decreased speeds or no connection. If you have more than two items using the same phone line, consider having another phone line installed just for your Internet connection. * All pay per view users, remember to unplug the satellite before logging onto the Internet. Pay per view will interfere with connection.

  4. Check your wall jack.

    Wall jacks and telephone cords are made of copper or other metals which are subject to loss of spring and corrosion because of aging. Try plugging your modem into another wall outlet. If this works, replace the wall outlet.

  5. Check the path of the phone line.

    Make sure your phone line goes directly from the wall to the modem (no answering machines or phone line splitters). Your modem should be the first item connected to the phone line.

  6. Check your dialing properties.

    If you dial 9 to get an outside line, this means you are using an office network phone. This type of phone line usually has a very low bandwidth. Try using a standard phone line, the same type of line that is used for a fax machine.

    If you have 1 listed in the dial-up properties window before the dial-in number, this will try to dial in to a long distance number. Delete the 1, double check the dial-in number and save the changes.

    If you have recently added a second phone line without call waiting or deactivated call waiting, check the properties in the Connect To window. If call waiting is checked, unselect the box and click OK.

  7. Check your system.

    If problems started after software or hardware was taken off, check to see what files may be missing or not configured correctly.

  8. Check your username and password.

    When you dial in and the server will accept username or password, make sure you have the right names listed, in lowercase and is not listed ( is entered for e-mail only).

  9. Has your system been rebooted?

    If you have been in several programs or left your system running for a extend amount of time, close down your system and then start again. Computer systems need to be refreshed periodically to run at peak performance.

Copyright 1996 - 2004, CVC Internet. All rights reserved.

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